How do I start a custom order?
Please send your character reference sheet, preferred style, species, color notes, deadline, budget range, shipping country, and any special features through our contact page or email.

What styles can SanfuCraft make?
We can discuss Japanese/Kemono-inspired, American/Toony, and realistic animal style directions. The final quote depends on the character design, materials, and build complexity.

Do I need a full reference sheet?
A clear reference sheet is best, especially front, side, and back views. If you only have an idea or mood board, we can still review it, but complex characters may need clearer references before we can quote.

Can I order a ready-made product instead of a custom commission?
Yes. Ready-made and available pieces can be found under Product. These items do not require a full custom design process unless the listing says customization is available.

How long does production take?
Production time depends on the current queue and the complexity of your project. We will provide an estimated timeline before confirming your commission.

How is pricing decided?
Pricing depends on style, materials, markings, structure, moving parts, special details, and overall complexity. Custom commissions may cost more than ready-made products.

Can I request changes during production?
Small clarifications may be possible before certain steps are finished. Major design changes after production begins may require extra cost or may not be possible.

Do you ship internationally?
Yes, we can discuss international shipping. Shipping cost and delivery time depend on the destination country, package size, and carrier availability.

How should I contact SanfuCraft?
Please use the Contact page and include your reference images, project notes, deadline, and shipping country so we can respond with useful information.